Privacy Policy

Last updated: 16 May 2026

This Privacy Policy explains how Scott’s Shipping Services (Pty) Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website and services. We are committed to compliance with the Protection of Personal Information Act, 2013 (POPIA) and all applicable South African data protection legislation.

By using our website or services, you consent to the collection and use of your information as described in this policy.

Definitions

In this policy, the following terms have the meanings set out below:

• Company — Scott’s Shipping Services (Pty) Ltd, registered in South Africa. Physical address: Stamvrug St, Val de Grace, Pretoria, 0184.
• Personal Information — any information relating to an identifiable living person, as defined in POPIA. This includes your name, contact details, identity or passport numbers, and online identifiers.
• Processing — any operation performed on personal information, including collection, storage, use, modification, dissemination, or destruction.
• Service — the Scott’s Shipping Services website, accessible at scottshipping.co.za, and the import, logistics, and delivery services we provide.
• Usage Data — data collected automatically when you use the Service, such as your IP address, browser type, pages visited, and time spent on our site.
• You — the individual accessing or using our Service, or the company or legal entity on whose behalf that individual is acting.

Information We Collect

Personal Information You Provide

When you request a quote, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Physical or delivery address
• Company name (if applicable)
• ID or passport number (required for customs clearance on certain shipments)

Usage Data

We automatically collect certain data when you visit our website, including your device’s IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These include:

You can manage your cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

How We Use Your Information

We process your personal information for the following purposes:

• To provide our services — processing your import orders, arranging shipping, customs clearance, and delivery.
• To communicate with you — sending order updates, responding to enquiries, and providing customer support.
• To manage your account — maintaining your registration and order history on our platform.
• To comply with legal obligations — meeting customs, tax, and regulatory requirements under South African law.
• To improve our services — analysing usage patterns to enhance our website and service offering.
• To send marketing communications — only with your consent, and you may opt out at any time.

Who We Share Your Information With

We may share your personal information with the following categories of recipients, only to the extent necessary to provide our services:

• Shipping and logistics partners — courier companies and freight handlers involved in delivering your order.
• Customs authorities — as required by law for the clearance of imported goods into South Africa.
• Payment processors — secure third-party payment providers who process your transactions.
• Service providers — hosting, analytics, and communication tools that support our website and operations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information only for as long as is necessary for the purposes described in this policy, or as required by law. Specifically:

• Order and transaction records are retained for a minimum of five years, as required by South African tax and customs legislation.
• Account information is retained while your account remains active. You may request deletion at any time.
• Usage data is retained for a shorter period unless needed for security or service improvement purposes.

International Data Transfers

By its nature, our service involves the international movement of goods. Your personal information may be transferred to, and processed in, countries outside South Africa — including countries where our shipping partners and suppliers operate.

Where such transfers occur, we take reasonable steps to ensure that your information is protected in accordance with POPIA and that adequate safeguards are in place.

Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Request confirmation of whether we hold your personal information.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise any of these rights, contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted payment processing, secure hosting, and access controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we take commercially reasonable steps to protect your data, we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us and we will take steps to remove it.

Third-Party Links

Our website may contain links to external websites that are not operated by us. We have no control over, and accept no responsibility for, the content or privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.