What Else Can You Do on WhatsApp With Scott’s Shipping Services?
Most people message Scott’s Shipping Services on WhatsApp for an import quote: send a product link and an all-inclusive price comes back in the same chat. The same number, +27 68 607 4433, also lets clients with an order already placed with us check on it, and answers common questions about how importing with us works. Here is what the assistant can do, what it can’t, and where to go when you need a person.
In This Guide
What Happens When You Say Hi?
Say “hi” and the assistant asks what you need: whether you are looking to import something from an international store, or have a question about an order you have already placed. From there it can explain how importing with us works, point you to our local courier service within South Africa, and answer common questions using our own service information.
For an import quote, you can skip this step entirely. Paste a product link as your first message and the quote comes back in the same chat, usually within minutes. Our guide to getting an import quote on WhatsApp walks through it step by step.
Can You Check on an Existing Order?
Yes, if the order was placed with Scott’s Shipping Services. The assistant can only see our own orders, so it can’t help with parcels sent through other couriers or bought from stores that ship directly. For those, contact the company that sent the parcel.
For an order with us, send “track my order” or your order number. The assistant replies with your order status, the latest tracking update and its date, and a link to the order in your account, where the full tracking history sits.
For your privacy, the assistant only shares order details when the WhatsApp number you message from matches the phone number on the order. If it doesn’t, perhaps because you ordered with a different number, reply with the email address you used on the order and the assistant can confirm it is you.
If you’re not sure what a status means, our guide to order statuses explains each one and the normal time it takes.
What Can’t the Assistant Do?
It cannot make changes to an order. Address changes, cancellations, refunds and complaints go through our Contact Us page, and our team replies within 2 to 3 business days. The assistant points you there when you need it.
Is There Anything We Can’t Help With?
We only handle imports that we buy for you, because running the whole chain ourselves is how we can stand behind one fixed price. That means we don’t ship goods you have already bought, offer clearing-only services or carry parcels for other shippers, and the assistant will tell you the same if you ask. Some goods can’t be imported at all, so check our list of prohibited and restricted imports if you are unsure.
If you would rather use a form than WhatsApp, you can also request a quote through our courier import quote form.
Frequently Asked Questions
Can the assistant check on a parcel from another courier?
No. The assistant can only see orders placed with Scott’s Shipping Services. For a parcel sent by another courier or shipped directly by a store, contact the company that sent it.
Why won’t the assistant show my order details?
For privacy, order details are only shared when the WhatsApp number you message from matches the phone number on the order. If you ordered with a different number, reply with the email address you used on the order instead.
Can I change or cancel an order on WhatsApp?
No. The assistant can’t make changes to orders. Use our Contact Us page for address changes, cancellations, refunds and complaints, and our team will reply within 2 to 3 business days.
Can I send a link for something I’ve already bought?
No. Scott’s Shipping Services buys the item for you as part of the import, so we can’t ship goods you have already bought. We also don’t offer clearing-only services or third-party shipping.
How do I get an import quote on WhatsApp?
Send the product link to +27 68 607 4433. The assistant confirms that your quote is being prepared, and the all-inclusive quote arrives in the same chat, usually within minutes. Items that need a manual quote take up to 1 business day. Save the number to your contacts so it is there the next time you find something overseas.
If you’re planning your next import, don’t leave it to chance.
Scott’s Shipping Services is here to make the process smooth,
cost-effective, and fully compliant. Get your quick estimate today
using our online calculator,
or contact us for expert advice on your shipment.
