Importing Goods from Other Countries to South Africa

Every import to South Africa involves three costs: the product price, the shipping, and the customs charges (duty + VAT). Most people only think about the first one. Scott’s Shipping Services (SSS) handles all three as a single, all-inclusive quote, so the price you see is the price you pay. This guide covers what importing involves, what it costs, what you can and can’t bring in, and how to avoid the mistakes that catch most first-time importers.

What does “importing goods” actually mean?

Importing means buying a product from a seller in another country and bringing it into South Africa. That sounds simple, but the moment your goods cross the border, SARS (South African Revenue Service) gets involved.

Every imported item must be declared to customs. SARS assesses the customs value, applies the correct tariff code, and calculates the duty and VAT owed. Only once those charges are paid can the goods be released for delivery.

This applies whether you are ordering a phone case from AliExpress or a pallet of spare parts from Germany. The process is the same. The scale is different.

How South African import duties and VAT work

Two charges apply to almost every import:

Import duty

Duty is a percentage charged on the customs value of your goods. The rate depends on the product type and is set by the tariff schedule. Clothing might attract 40%+ duty. Electronics often sit at 0%. There is no single flat rate.

The tariff code (also called an HS code) determines the rate. Getting this wrong means paying too much or too little, both of which cause problems.

Import VAT

VAT at 15% is charged on the customs value plus the duty amount. So if your goods are valued at R1,000 and duty is R200, you pay 15% on R1,200, which is R180 in VAT.

SSS calculates all of this upfront. When you receive a quote from us, the duty, VAT, and clearance fees are already included. No surprises at delivery. For a deeper look at how SARS determines what you owe, see our guide to how customs value is calculated.

What can you import to South Africa?

Almost anything, within reason. Clothing, electronics, car parts, supplements, cosmetics, tools, hobby equipment, pet supplies, furniture, musical instruments. If a retailer ships internationally (or even if they don’t), it can usually be imported. Not sure where to start? Our guide to popular import categories covers what South Africans commonly order from overseas.

SSS regularly imports from the United States, United Kingdom, Europe, China, Japan, and Australia. We also handle imports from less common origins when a client finds something specific.

If you have found a product on a site like AliExpress, Amazon, eBay, or a specialist retailer, chances are we can get it here.

What needs a permit or can’t be imported?

Some goods need additional paperwork before they can clear customs. A few categories are outright prohibited.

Permit-required items

Certain products require import permits from specific government departments. These include firearms and ammunition, certain food products, pharmaceuticals, agricultural goods (seeds, plants, live animals), and radio/communications equipment. The permits must be in place before the goods arrive.

Prohibited items

South Africa prohibits the import of counterfeit goods, certain hazardous chemicals, and items that violate international trade sanctions. Goods that infringe intellectual property rights will be seized.

How the import process works

When you use SSS, the process looks like this:

1. You send us a link or description of the product you want.
This can be a URL from any online store, or just a description with enough detail for us to find and price it.

2. We send you an all-inclusive quote.
The quote covers the product price, international shipping, customs duty, VAT, clearance fees, and delivery to your door. One number.

3. You approve and pay.
Once you accept the quote, we purchase the item on your behalf from the retailer.

4. We manage the shipping and customs clearance.
The item ships to our receiving point, gets forwarded to South Africa, clears customs (we handle the declaration and duty payment), and is dispatched for local delivery.

5. Your goods arrive at your door.
Depending on the origin country and shipping method, delivery typically takes 7 to 21 working days for courier shipments and longer for freight and cargo.

For a detailed walkthrough of each step, including the documentation you’ll need and how to choose a shipping method, see our step-by-step import guide.

How much does it cost to import goods?

The total cost of an import depends on four things:

Product price: What the retailer charges for the item.

International shipping: The cost to get it from the seller’s country to South Africa. This varies by weight, size, and origin.

Customs charges: Duty (varies by product type) plus 15% VAT on the customs value plus duty.

Clearance and local delivery: The administrative cost of clearing the goods through SARS and getting them to your address.

SSS bundles all four into a single quote. You do not pay customs separately at delivery. You do not get a surprise bill from a courier asking for duty. Everything is handled and paid upfront.

To see what your specific import would cost, request a quick estimate. Send us the product link and we will come back with a full breakdown. For a deeper look at how these costs add up, see our detailed cost breakdown guide.

Can you import goods for your business?

Yes. SSS handles both personal and commercial imports. Business imports follow the same basic process, but may involve additional documentation such as a customs code (importer’s code), commercial invoices, and in some cases letters of authority.

If you are importing stock for resale, raw materials, or equipment, we can handle the customs formalities. For larger or recurring shipments, our freight and cargo service is usually more cost-effective than courier.

Common mistakes when importing to South Africa

Undervaluing goods on the declaration

Some importers declare a lower value to reduce duty. SARS audits these declarations. If they find the value is wrong, you face penalties, delays, and possible seizure of goods. It is not worth the risk.

Ignoring duty and VAT until delivery

If you ship something yourself and do not pre-pay the customs charges, the courier will hold your parcel until you pay. This causes delays and often catches people off guard with costs they did not budget for.

Using the wrong tariff code

The tariff code determines how much duty you pay. A wrong code can mean overpaying (money lost) or underpaying (audit risk). SSS uses the correct classification for every shipment.

Buying from unreliable sellers

Not every online store is trustworthy. Before committing to a purchase, especially from unfamiliar sites, it is worth checking whether the retailer is reputable. SSS vets sellers as part of the process.

For more on what can go wrong and how to avoid it, see our full list of common importing mistakes and hidden costs.

Why use an import service?

You can import goods yourself. Plenty of people do. But doing it yourself means figuring out the tariff code, calculating the duty and VAT, filling out the customs declaration, paying the charges to SARS or the courier, dealing with delays if anything goes wrong, and doing all of that for every single order.

An import service like SSS removes that entire layer. You send us a link, we send you a price, and the goods arrive at your door. That is the value proposition, and it is why most of our clients come back for repeat orders. For a more detailed look at what an import service actually does for you, see our guide to the benefits of using an import company.

Frequently Asked Questions

How long does it take to import goods to South Africa?

Courier shipments typically take 7 to 21 working days depending on the origin country. Freight and cargo shipments take longer, usually 4 to 8 weeks by sea.

Do I need an importer’s code to import personal goods?

No. An importer’s code is only required for commercial imports (goods for resale or business use). SSS handles customs clearance for personal imports without one.

Is there a minimum order value for using SSS?

No fixed minimum. If the product is worth importing and the total cost makes sense, we will quote it. Very low-value items may not be cost-effective once shipping and duties are factored in, and we will tell you that upfront.

Can I import from any country?

Most countries, yes. There are a few exceptions due to trade sanctions, but they are rare. If you have found a product from a specific country, send us the link and we will confirm.

What happens if my goods are damaged in transit?

SSS takes responsibility for the shipment from purchase to delivery. If goods arrive damaged, contact us and we will work through the resolution process with you.

Does SSS handle the actual purchase from the retailer?

Yes. SSS is an end-to-end import service. We buy the product on your behalf, handle the international shipping, clear it through customs, and deliver it to your door. You do not need to deal with the retailer directly.

If you’re planning your next import, don’t leave it to chance.
Scott’s Shipping Services is here to make the process smooth,
cost-effective, and fully compliant. Get your quick estimate today
using our online calculator,
or contact us for expert advice on your shipment.